Tourist information office

Location: La Casa de la Aduana, C/ Las Lonjas, s/n. 38400, Puerto de la Cruz
Telephone: 922 38 60 00
Fax: 922 38 47 69
Schedule: Monday to Friday 9am-8pm / Saturday and Sunday 9am-8pm

Initiative and Tourism Center of Puerto de la Cruz

Location: C/ Puerto Viejo, 13, Puerto de la Cruz, 38400
Telephone: 922 38 87 77


EU residents are entitled to free medical and hospital care whilst on holiday, which you can make use of at Tenerife’s public healthcare centres. In order to access this service, you will need a European Health Card, which you will need to apply for in your home country. If you live in Spain, all you need to do is show your regional health card from the area you live in.

If you do not have a European Health Card, you will be required to pay for any medical expenses in advance, and you can then ask to have them refunded in your home country.

Health cards are not valid for use at private centres, so you will have to pay for any medical attention you seek there or provide proof that you have medical insurance if accepted by the specific centre you go to.

Bear in mind that European Health Cards also do not cover specific medical treatment, dental care (except for emergency extractions), or repatriation in the event of illness. It is also important to note that they are valid for a limited time.

Other countries that are entitled to the same healthcare as EU residents include Switzerland, Norway, Iceland, Liechtenstein, Andorra, Brazil, Chile, Ecuador, Paraguay and Peru. In all other cases, healthcare services must be paid for unless they are covered by insurance.

Centro de Salud del Puerto de la Cruz

Location: Las Dehesas, 8
Telephone: 922 38 95 41

Hospital Universitario de Canarias (HUC)

Location: Ctra. Ofra s/n La Cuesta, 38320 La Laguna
Call centre: 922 67 80 00
Information: 922 67 82 83
Emergency: 922 67 82 84

Hospital Nuestra Señora de la Candelaria

Location: Carretera del Rosario, 145, 38010 Santa Cruz de Tenerife
Telephone: 922 60 20 00 / 60 20 10 / 60 21 32

Hospital Hospiten Bellevue y Tamaragua

Location: Urb. San Fernando. C/ Alemania, 6 38400 Puerto De La Cruz
Telephone: 0034 922 38 35 51
Fax: 0034 922 37 03 12

Safety and emergency service

During your stay in Tenerife, you will find a comprehensive care and assistance system available to you in the event of an emergency.



Spanish Police


Civil Guard


Traffic Police

922 283 157

Civil Protection

922 256 344

Toxicology information

915 620 420

Maritime Emergencies

900 202 202

Tourist information centres (Aeropuerto Tenerife Norte)

Location: Aeropuerto Tenerife Norte Los Rodeos, Los Rodeos, s/n. 38297. La Laguna, Zona de recogida de equipajes
Telephone: 922 25 54 33
Schedule: Mon. to Sun. 09.00-21.00. Closed: 25 December, 1 and 6 January

Tourist information centres (Aeropuerto Tenerife Sur)

Location: Aeropuerto Tenerife Sur Reina Sofía. 38610, Granadilla de Abona
Telephone: 922 39 20 37
fax: 922 39 20 37
Schedule: Mon. to Sun. 09:00-21:00. Closed: 25 December, 1 and 6 January

Sort Gallery